Seasoned, Berlin-based design consultant with experience in strategy, research, service and experience design, coaching, and advising organizations

• Experience

• Since 1992, I was involved in a variety of projects – from designing MS-DOS based software to coaching companies and driving organizational change.

  As a service and strategic designer, I help organizations to understand their customers and find new business opportunities, and align (often fragmented) efforts to enable consistent service delivery across multiple touchpoints.

• Key skills

• • Field studies Contextual interviews Persona development Journey mapping System mapping
  • Strategic design Business model generation Rapid prototyping Design synthesis Designing processes
  • Facilitation + workshops Coaching Recruiting + hiring Agile methodologies Stakeholder management

• Clients

• I am grateful that I had the chance to work with companies such as Microsoft, Rakuten, Toyota, Xerox, European Railway Agency, and Government of Serbia. I work with small startups and agencies too, and feel comfortable working in-house and remote.

• Work

• • 001Making the tennis game more enjoyable for tennis players and clubs

  • 002Designing a software product in the pre-Windows 95 era

  • 003Designing a new product offering for a money exchange company

  • 004Improving customer experience and service delivery with strategic design (coming soon)

  • 005Helping an engineering-driven company to build design capabilities (coming soon)

  • 006Weather from the future: get the weather forecast on this day 50 years from now (coming soon)

• Misc

• Outside work, I give talks, co-authored a book, and fiddled with coding a little bit. Playing around with typography. Unsuccessfully trying to blog like it’s 2005.