Since 1992, I’ve been fortunate to be involved in a variety of projects — from designing MS-DOS based software and enterprise systems to coaching companies and driving organizational change.
Today, I design systems, services, and processes. As a service designer, my goal is to help organizations improve their operational efficiency and the delivery of their services. This means working together with senior leadership to find new business opportunities, understand their customers, and align (often fragmented) efforts to enable consistent service delivery across multiple touchpoints.